KEEPING THEM HONEST SERIES – SERVICE AT TM SUCKS!


KEEPING THEM HONEST SERIES – SERVICE AT TM SUCKS!

‘Dear Dr Jacob George,

My name is KP and I am writing to express my utter dissatisfaction with Telekom Malaysia.

I applied for Streamyx roughly 6 weeks ago and till today I have yet to receive my service for my land line (03 xxxxxxxx)

About 6 weeks ago when I first submitted my application I was told there would not be any delay!

So, I applied for a 4MB Streamyx option and was told that I would be contacted in latest 7 days about my application.

I visited TM Point, Taman Desa on the 8th day only to find out that the 4MB service is not offered in my condominium.

I was truly disappointed and upset. Not only did I waste my time making trips to TM Point but I had wasted 1 week anticipating my broadband. I am self-employed thus, I work from home.

The incompetence of TM Points staff’s has directly affected my productivity.

Aware of my predicament, I downgraded my application to 1MB on the 23rd of January and waited for 2 more weeks before I paid TM Point another visit.

This time, I was told the port was full. After speaking to the manager, I learned that it was actually a cable damage that hampered the application. And I was told by the Manager of TM Point Taman Danau Desa that he would personally call me to update me within a week.

Now, first, I was not made aware of the service availability and second, they have deliberately lied to me that the port was full when in actual fact it was a faulty cable.

During this time your ineptitude I have spent hundreds of ringgit in café’s with internet service and it has cost my level of productivity very dearly.

Instead of being able to work around the clock in the comfort of my own home, I have to move around from cafes to cafes seeking the best connection.

As a result of their disregard and bungling incompetence, my web marketing site which was due 6 weeks ago has not been able to go live. And this has terribly affected my revenue stream. 

I have just made a call to TM for a status update, and I was told I should cancel my application because they are not sure when it will be fulfilled.

Is this the kind of service provided by Malaysia’s number 1 broadband provider?

If so, they should be ashamed.

KP

(Name & Contact withheld)  

 

Dr Jacob George responds:

I am certain KP is not the only consumer who is irritated at the lack of quality and professionalism shown.

In my own case – the quality of TM service and in fact Streamyx is shockingly disgusting!

They should know as I call them daily complaining myself and echoing the irritations of hundreds who call on us to articulate their grouses!

We are paying a bunch of idiots RM88/- monthly for what – service disruptions and lack of service?

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NAJIB URGED TO WEED OUT SELF SERVING INDIAN LEADERS! (Part 1)

On Malaysian Indian Politicians:

‘When they are politically in trouble they call you and you help!

When you ask them for assistance, call them, SMS them, they pretend you do not exist!

They are only interested in big time crony contractors!

They can be Ministers, deputy Ministers but who are they really serving?

They have inflated egos when they are just nobodies!

Except being at the ‘right place and time when the last GE Tsunami hit!’

I will go on record that today my experience is I have received progressive and ready assistance to the issues I have addressed or brought up – from Malay and Chinese politicians rather than one of my own, which is embarrassing!

As far as I am concerned – they are all but self servers!’ – Dr Jacob George

 

NAJIB URGED TO WEED OUT SELF SERVING INDIAN LEADERS!

The pertinent question that needs to be asked this morning is whose rights and interests are Malaysian Indian leaders fulfilling?

First, are they really our leaders?

Secondly, do we have quality Indian leaders?

Thirdly, are they focused and free from any scandals and skeletons in the cupboard or got there because of political sine biotic relationships and political wrestling and understanding rather than being really identified by the community to lead them?

Yes, I am aware many claim to be Indian leaders and most by default because the present system is grossly flawed in identifying, nurturing and bringing to the political forefront dedicated, untainted, progressive and people centered politicians whose sole obsession should be to serve their community instead of themselves and their immediate family, friends, contractors and interests!

In the past you have to be the President’s men and women to be selected for positions and so if you do not have a track record of major ass licking and apple polishing you can forget being selected for high office even if you have the academic qualification, track record of community service, free from scandals and a community profile worth selection without an iota of doubt!

There use to be a joke circulating in the corridors of power that one may have his or her name short listed but between the 5th floor and the ground floor elevator ride – depending how fast your competitor cries and ass licks – you can find your name erased!

And much of that fault also lies with the then Barisan Nasional leadership for failing to scrutinize the candidate list of component parties as not to rock conventional understandings of not undermining component party leadership choices!

So you can be a great public figure, dedicated, clean, the perfect candidate to win elections and ministerial material but IF you are not the ‘President’s men or women’ – you are out!

This should end and I want to congratulate Premier Najib Tun Razak and his deputy for attempting to depart from entrenched practices of old and in fact clinically examining the candidate lists!

I am reminded how a former Police Chief kept screaming ‘at the choice’ of some of the candidates picked for elections from a component party but he was not in a position to have a veto!

I am today totally flabbergasted at several of the Malaysian Indian politicians who I see as self servers!

When they are politically in trouble they call you and you help!

When you ask them for assistance, call them, SMS them they pretend you do not exists!

They can be Ministers, deputy Ministers but who are they really serving?

I will go on record that today my experience is I have received progressive and ready assistance to the issues I have addressed from Malay and Chinese politicians rather than one of my own which is embarrassing!

They are but self servers!

These fellows seem to be caught up in their own dreams, aspirations, agendas and what have you and I pray that Premier Najib will address this issue before GE13 to see that we have seats made vacant for selecting ‘outsiders’ who have a track record of service for all constituencies!

Yes Prime Minister Sir – the time is ripe to have a ‘quota for outsiders’ from all races to be nominated to run under the BN flag!

 Our campaign against RACISM of all forms!

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CONMAN BALA DEVAN STILL OUT THERE – BEWARE!

‘He may think he got away free yet again but he is dead wrong!
As I write this piece I am updated by law enforcement agencies that he will be detained soon!
Many lives have been destroyed by this pathological liar and conman – Malaysia’s infamous Baladevan Theaivendiram! – Dr Jacob George

CONMAN BALADEVAN STILL ON NEWS RADAR INTERNATIONALLY!

As scandals after scandals emerge which includes India’s infamous 2G Scam and ‘Tamil Nadu’s infamous Minister’, one Malaysian Indian continues to hog international attention!

That man infamous pathological liar and conman Baladevan s/o A. Theaivinderan 58 or also known as ‘Brickfield’s Kannan’  and his side kick one ‘Karim from Melawati’ continues to make waves in the international media.

Latest news from Malaysia is that Baladevan “Devan is still at large awaiting arrest by the Malaysian authorities!

And while awaiting arrest – still on the prowl cheating and claiming more victims and among them unsuspecting contractors and others!

But what is strange that despite the alerts and massive write-ups internationally New Delhi is strangely silent but I am assured that this matter is due to come up at the Indian Parliament soon addressed by third party MPs and again in the State of Tamil Nadu in view many infamous scandals to rock the Indian State!

But the questions I posed still lacks answers and perhaps when it is brought up at the Indian Parliament they may be revealed!

Above- Among the victims!

But the questions:

1. Who gave him that confidential letter of award between Malaysian and India?

2. How did he get control of the total specifications, drawings, pricing of the entire Seremban to Gemas project which he attempted to sell at RM5 Million at one time but had no takers?

3. Who gave him the two letters claimed to be Ministry of Railway’s Railway Board letters? (See Blog posting part 4 on this subject) Was that leak from the Ministry of Work? 

4. Who gave him that recent letter written by Ircon International Managing Director to Malaysia’s Transport Minister?

5. Who is A.P. Misra and what is his role in all these allegations? Is he also a victim or a player? Who is this ‘Daisy too?’ Who were his link in Ministry of Railways India and IRCON – if any? What was Tamil Nadu’s role in this?

6. Who were the other directors of Zen Bridge Sdn Bhd and Era Phoenix Sdn Bhd with Bala Devan s/o A. Theaivendiram?

I am certain in the course of police investigations both here and in India all these matters will be pursued and revealed leaving no stones unturned!

In the meantime this article appeared in the international wire!

‘A Malaysian Indian man, claiming to have connections with high-profile figures in India, has allegedly conned over 40 local companies with offers of contracts for large-scale government projects.

According to The Star and the Tamil Nesan daily, 56-year-old Baladevan, allegedly raked in over RM5mil from his victims over a period of ten years.

Baladevan claimed to have a close relationship with high-profile figures from India’s Ministry of Railways, Railway Board and the main contractor Ircon International Limited.

Malaysia’s leading consumer advocate, Consumers Association of Subang and Shah Alam, Selangor president Dr Jacob George highlighted the matter to the media after investigating the matter when two companies, in which he was legal advisor, had fallen victim to the scam.

He said the man’s modus operandi was to approach companies and individuals proposing deals to be sub-contractors for the project.

The man would then provide detailed designs and specifications and would collect RM 300,000 to RM400, 000 to lobby for the contract.

He claimed the man had used a RM2 company called Zen Bridge Sdn Bhd in several of his dubious transactions, adding that he claimed to be a relative of Tamil Nadu Chief Minister M. Karunanidhi through marriage.

Jacob said he had notified Indian government officials, but was yet to receive a satisfactory reply.

 Our campaign against RACISM of all forms!

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US VETO AT UN A TRAVESTY OF JUSTICE!

‘Today it is the politics of working together for the common good of the people and nation!

That ruling governments respect the decision of the voters and their choices and work together!

That those in the opposition behave and act constructively rather than act in any way that will undermine a nation for their political greed and ambition!

The era of manipulating news and theft of the nation’s treasures through organized and institutionalized corruption by excuses of a vulgar form of misled nationalism as seen in many countries, which includes West Asia is also over!’ – Dr Jacob George

 


US VETO AT UN A TRAVESTY OF JUSTICE!

The politics on ground zero has drastically changed!

You cannot hunt with the hounds and run with the hares!

You cannot preach about human dignity, freedom, democracy and the rights of communities with one breath and then in public do the very opposite!

I am aware that governments around the world are all in a state of fear and anxiety as they see the Arab dominoes fall one by one and wonder whether this will be the same in other parts of the world which includes the developing and third world!

The politics of the old of divide and rule, of partisan politics worst racists politics or that opposition is bad and the incumbents are saviors are all today rejected in the new annals of politics rewritten by a younger and more vibrant demography of voters untainted and free!

The politics of brutal regimes and draconian repressive laws are also over as fear of these are no more as seen in Egypt, Libya and Bahrain recently!

This is a lesson and for those who are intelligent they will embrace the change with speed and listen to the grassroots and not be misled by their own propaganda or that of apple polishers and friendly spin masters and bloggers!

Today it is the politics of working together for the common good of the people and nation!

That ruling governments respect the decision of the voters and their choices and work together!

That those in the opposition behave and act constructively rather than act in any way that will undermine a nation for their political greed and ambition!

The era of manipulating news and theft of the nation’s treasures through organized and institutionalized corruption by excuses of a vulgar form of misled nationalism as seen in many countries which includes West Asia is also over!

Remember this time your stolen loot can be freeze no matter where it is in the world!

So this morning one cannot but feel a sense of great shame once again at the Obama administration which retreated under domestic pressure and racism in using their veto at the UN instead of standing by the Palestinian cause!

The resolution, drafted by the Palestinian leadership was an attempt to pressure Israel to halt settlement construction in the West Bank and east Jerusalem and was supported by all 14 other members of the Security Council!

The United States may say sheepishly that its veto should not be interpreted as support for Israeli settlement construction and that it did not believe the United Nations was the best place to resolve the decades-old Israeli-Palestinian conflict which clearly denotes hypocrisy of the worst kind second only to Nazi repression of the Hitler era!

So I support the gathering of 3,000 Palestinians in the West Bank city of Ramallah yesterday to protest the US veto that nixed a Security Council resolution on Israeli settlements.

The crowd massed in Manara Square, a central traffic circle in the West Bank city, waving banners and shouting slogans against the American administration.

It was a sad day to see the world greatest nation giving the impression that it clearly supports Israeli injustice, oppression and occupation.

Will America not hear the cries of the Palestinian people who are being occupied and oppressed by a regime that is totally devoid of any sense of fair play, justice, ethics or sensitivity!

Perhaps, America need to ask themselves whether the words – ‘In God We Trust!’ still holds real and dear in their lives!

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MH173 MAKES EMERGENCY LANDING AT IGI!


MH173 MAKES EMERGENCY LANDING AT IGI!

It has been widely reported that a Malaysian Airlines plane with 158 passengers and crew on board had to land under emergency conditions at the IGI airport on Sunday after one of its engines developed a technical problem.

The airline’s Delhi-Kuala Lumpur flight MH 173 took off from IGI at 13.08 hours. After an hour of flying, the pilot noticed some technical problem in one of the engines and decided to return, airport sources said.

He asked for emergency landing and the Boeing 737-800 aircraft landed safely at 15.02 hours, they said.

Full emergency was declared and five fire tenders and ambulances were rushed to the runway where the aircraft was to land. The aircraft was then taken to an isolated bay.

I trust all passengers on board will be given the utmost assistance in the consumer interests which includes addressing their travel delays, anxiety, shock and other unpleasantaries!

I expect a full and complete investigation into this matter with no stones left unturned nor cover up!

Thank GOD – there was no tragedy!

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