CONSUMERIST: Wishing A Blessed Ramadan Mubarak!

Dato Jacob George

May This Ramadan be as bright as ever.
May this Ramadan bring joy, health and wealth to you.

May the festival of lights brighten up you
and your near and dear ones lives.

May this Ramadan bring in you the most
brightest and choicest happiness and
love you have ever Wished for.

May this Ramadan bring you the
utmost in peace and prosperity.

May the light triumph over evil, injustice and darkness!

May peace transcend the earth.

May the spirit of light illuminate the world.

May the light that we celebrate at Ramadan
show us the way and lead us together on the
path of love, peace and social harmony!

Wishing You All A Blessed and Happy Ramadan Mubarak!

 

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CONSUMERIST – Another Task Force No! Rid MIC of Parasites!

Dato Jacob George

‘In the next GE13 there will be candidates who will be chosen by vibrant, well informed, success orientated and articulate Malaysian voters not because of party but because they have been politically castrated, detained, they sacrificed, served, set standards of people orientated programs without the usual fanfare, political rhetoric and song and dance but resulting in blatant abuse and waste!

Premier Najib and Barisan Nasional can hope and pray and others, some ass lickers and boot polishers, political parrots still wet behind the ears politicians (Twitter politicians) and other wannabees can say whatever they wants but if holistic change does not take place and the MIC is still accommodating the old tired faces of self servers, irrespective of having over 600,000 members or hoping to recruit an over ambitioned another 200,000 – the party will be routed again losing all seats perhaps, just perhaps retaining one in Johor!

You do not have to be a rocket scientist or a member of the intelligence community to know this!’ – Dr Jacob George

 

CONSUMERIST – ANOTHER TASK FORCE NO! RID MIC OF PARASITES!

As expected there is another call to the Economic Planning Unit (EPU) to set up a high-powered committee to work on short and long term plans for the Indian community.

Has there not been so many task force set up with the same number of gravy seekers positioned within them, many past their political self life recycled, while others using ‘them’ as platforms for personal and private agendas?

MIC president G Palanivel is certainly well aware what I am alluding to and the personalities I am targeting!

We can have all the planners, thinkers, policy  makers and other experts but if the government deprives the community of an affirmative program similar to those implemented for the Bumiputras then at this stage of the problem and our history all is lost!

We must also admit that we have allowed our so called leaders of the past to also abuse the system to enrich themselves, their families, relatives and cronies!

Even positions within the party and in seat allocations this is the sole prerogative, preoccupation and priority as past leaders still harbor to control the party by remote controlled robots for their own purposes!

I am aware that Palanivel is an honest man and he wants to do something but unless he cuts his ties to the politicians who will be a liability to him in the long run and accommodate new faces both young and senior who have a track record of addressing issues without personal pilfering of positions and power – all what we are hearing and intending will be in vain!

Again I am sure he knows who I am refering to!

GE13 is not far away and from what I can gather the MIC and other component parties will be challenged by new faces who come with a track record of service, clean image, qualified and religious!

In the next GE13, there will be candidates who will be chosen by vibrant, well informed, success orientated and articulate Malaysian voters not because of party but because they have sacrificed, served, set standards of people orientated programs without the usual fanfare, political rhetoric and song and dance but resulting in blatant abuse and waste!

Premier Najib and other political parrots still wet behind the ears politicians and other wannabees can say whatever they wants but if change does not take place and the MIC is still accommodating the old tired faces of self servers, irrespective of having over 600,000 members or hoping to recruit an over ambitioned another 200,000 – the party will be routed again losing all seats perhaps, just perhaps one in Johor!

The truth that has to be accepted is today Malaysian Indians and for that matter others are not tied to the political apron strings of the past arrangements which brought abuse, corruption, individual and private financial gain and the marginalization of a population that served this nation with dignity, sacrifice and professionalism!

Today sad to say others who came after us from Indonesia, Bangladesh, Pakistan, former Soviet block countries, even Caucasians married to locals are doing much3 better, some even having special status while Malaysian Indians are still struggling with major core issues of the 40/50’s namely birth rights, identity cards, education, scholarships, housing, healthcare, employment, micro credit and to protect our schools, places of worship, burial grounds and remains of our dead loved ones from body snatchers!

So please forgive me, if I am not convinced having seen it all from very3 close range!

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CONSUMERIST: Med-Negligence – Dr Azizah Says ‘Thank You JG!’

Dato Jacob George

‘Medical negligence is increasing all over the world despite landmark legal sanctions and new legislation!

In Malaysia, it is no different with the number of allegations increasing.

In this case, a life was lost and the family suffers great hurt, pain and loss!

2011 Ramadan and Hari Raya will be different for a wife, her children, grandchildren and loved ones with one’s husband, father and grandfather not being able to be with them anymore!

It is truly sad!

From my over 35 years of consumer advocacy I have seen it all – and – something’s does not change – mindsets and tolerance for half measures and incompetence!

Morons and apple polishers leading and appointed for political expediency while those competent, sincere, dedicated and professional waylaid and leaving the service frustrated for greener and more level playing field elsewhere!

It is everywhere!

I have also being a victim of the same ‘prejudice, racism and bigotry!’

The brain drain continues!

There have been however sporadic breakthroughs when some have made a difference at least in this case with their no nonsense approach, zero tolerance for stupidity and lack of dedication and to these unsung heroes who addressed this complaint with professionalism and ethics, I say a great thank you!

They have requested anonymity and I give them their request!

I now pray that mindsets will change and consumer complaints will continue to be addressed with ‘speed and conviction’ like those shown by ‘our politicians passionately attacking each other!’.

There is also a need to revamp the Malaysian Medical Council!’ – Dr Jacob George  

CONSUMERIST – Medical Negligence Claim:  Dr Azizah ‘Thank You JG!’

DOCTOR CLAIMS HER FATHER BLED TO DEATH AT KLANG GH!

FLASHBACK:

The letter dated 2/12/10 – that started it all!

‘Dear Dr Jacob,

I am a medical doctor cum teaching staff in a teaching hospital in the country.

Recently my father passed away in Tengku Ampuan Rahimah General Hospital in Klang following an episode of upper gastrointestinal bleed secondary to bleeding esophageal varices.

In my opinion, the said condition warranted an emergency endoscopy for both diagnostic and therapeutic purposes. However the treating doctors kept on delaying the endoscopy which should have been done as soon as possible. As a result, my father was left bleeding to death in the ward with no active intervention.

Being a medical doctor myself, I noticed that my father was badly treated in the hospital.

I am planning to lodge a complaint with the Ministry of Health and the Malaysian Medical Council.

From your professional opinion as a Lawyer and the nation’s leading Consumer Advocate is there anything else that I can do to make sure that my complaint is taken seriously by both MOH and Malaysian Medical Council (MMC)?

I heard that MMC tends to be biased and slow in their investigations – is this true?

I wish to go public with this matter to make certain this does not happen again to another and your assistance in this matter is highly anticipated and appreciated.

I really hope to get an expert opinion from you regarding this matter.

Looking forward to hear from you soon.

Thank you.

Dr  Azizah

Immediately I alerted the then Director General Tan Sri Dato Dr Ismail Merican  and an official complaint was forwarded to the DG by the complainant and I personally!

The DG immediately set a high powered task force to investigate the claims informing the said committee and I that he wanted the full facts and nothing but the full facts no matter how bitter a pill one has to follow. There will be NO SWEEPING the issue under any carpet he told us!

Though the dedicated and no nonsense tolerating Dr Ismail Merican is no longer at the MOH I am thankful to him and the said committee and today pleased to inform that the committee has addressed the said issue and briefed the complainant and me.

The matter has been brought to a close at lest as far as this complaint is concerned!

Dr Azizah has responded with another note 30/07/2011 which says:

‘Dear Dr Jacob George,

You came to my aid unplanned and expecting nothing in return and demand.

But I want you to understand that I am thankful for your helping hand.

What more can I say, really, except Thank You for your generosity!

Thank you for your assistance, May God Bless You Always.

Take care.

Sincerely Dr Azizah & Family.’

For the record – for all my work and contribution all these 35 years, I have received nothing from any quarter, let alone from the government of Malaysia!

So what keeps me going on Dr Azizah asked?

‘It is a dangerous and thankless job you are doing’ she remarked!

I told Dr Azizah and her family that it is this kind of deep seated sincere gratitude, the smile and tears of joy that comes from hurting consumers for whom you have fought an issue that has kept me fighting on!

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CONSUMERIST – Lying Now A Skillful Political Art!

Dato Jacob George

‘Since in some countries telling lies thinking everyone else is stupid is increasing perhaps this Saturday we shall look at this new and strange phenomenon and now past time of many including major institutions, the print and electronic media, mercenary bloggers, politicians, civil society leaders, consumer activist, academicians, civil servants, and other individuals, among them, some morons who ‘some’ claim to be ‘prestigious and respectable members of society!

According to a great and in-depth and comprehensive study we shall herein call ‘Project Lies Extra-Crispy’ –  the purpose to tell lies, can be divided into three types: beneficial lies, spiteful lies, neutral lies.’ – Dr Jacob George

CONSUMERIST – LYING NOW A SKILLFUL POLITICAL ART!

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We have all heard the term – “Lies, damned lies, and statistics” which is a phrase describing the persuasive power of numbers, particularly the use of statistics to bolster weak arguments, and the tendency of people to disparage statistics that do not support their positions.

For some inexplicable reasons too it is also sometimes colloquially used to doubt statistics used to prove an opponent’s point.

For the record – the said terminology was popularized in the United States by Mark Twain (among others), who attributed it to the 19th-century

British Prime Minister Benjamin Disraeli (1804–1881): “There are three kinds of lies: lies, damned lies, and statistics.”

However, the phrase is not found in any of Disraeli’s works and the earliest known appearances were years after his death. Other coiners have therefore been proposed. The most plausible, given current evidence, is Englishman Sir Charles Wentworth Dilke (1843–1911).

Whether one accepts or not it is a fact that lies might have been part of human life since language appeared. Although they are something people frown upon, they are not all vicious.

Since in some countries telling lies thinking everyone else is stupid is increasing perhaps this Saturday we shall look at this new and strange phenomenon and now past time of many, including major institutions and individuals who some claim to be ‘prestigious and respectable members of society!

According to a great and in-depth and comprehensive study we shall herein call ‘Project lies extra-special’ –  the purpose to tell lies, can be divided into three types: beneficial lies, spiteful lies, neutral lies.

Interesting thingy is it not?

First in the line is beneficial lies which is usually a mean to help. They are told out of kindness and people benefit from them. They help avoid hurt, sadness, insult, and impersonality.

For example a peasant lied to the Nazi army that no Jews were hiding in his place; parents lie to the children that their beloved grandpa or grandmother, even a departed parent is living happily in heaven. These do cheat the listeners, but in this case can they be praised instead of being criticized.

Secondly where the real danger lies!

Spiteful lies mean to gain benefit and hurt people. They may come in the form of deceit or rumor.

As for deceits, they are mostly made by liars to gain benefit. Lawyers lie on the court to help his criminal client win the lawsuit; sellers lie to their consumers to talk them into buying fake and shoddy products. These liars just benefit from the lies and get reputation, profit or toleration. In comparison, rumors are more vicious.

Liars make them to revenge or pull their rivalries down.

These happen a lot in politics, business and entertainment world.

A politician under threat to his party and him personally may make rumors that the rivalry in involved in sexual scandals or corruption; or may even cook up various others stories using a cowed and state controlled immoral media, or an enterprise may tell the media that their competitors use a forbidden additive to their products; perhaps non halal when there is simply no such thing, or a famous star may expose to the public that another star has a illegitimate child raised somewhere or that she/he is sleeping with some politician or even …. Gay or Lesbian?
These lies are meant to destroy, hurt and should be condemned.

But finally in the case of neutral lies they are meant nothing and are much simpler. When asked about private things, people may avoid answering the truth by telling a lie. This does no harm to both sides and is a protection to privacy.

So lies are generally divided into three types

People all tell lies, on different occasions. Maybe what they need to do is just tell less spiteful lies, then life may become better.

And the list goes on. These are some signals liars give off when lying. Pick up on these signals and you have a good chance of spotting a liar.

So let us look at 15 such possibilities:

1.   Avoid answering your question by deflecting it with a truth. E.g. Q.”Did you eat my Hokkien Char?” A.”I hate Hokkien Char,  why would I take yours.”

2.   Stiff body movements and gestures. Kept close to body

3.   More than average sweating. (Could also be a sign of nervousness from shyness/diffidence)

4.   Too much information. Telling too much may be a desperate attempt to get you to believe them.

5.   Unusual eye movement. This doesn’t mean avoid eye contact. Truthful people also avoid eye contact from time to time. Right handed people usually look to the left when coming up with a lie and reverse with left-handed people.

6.   Verbal and facial expressions are mismatched.

7.   Liars usually go on the defensive when asked a question. We saw this in a recent debate! They want to convince you of their “honesty”.

8.   Liars might look away or put an object between you when asked a question

9.   Lies come either very quickly (as they were already thinking of the “answer” before you asked) or very slowly (as they are having a quick mental review and coming up with the lie)

10.  Liars tend to use your exact words and phrases in the answer (e.g. Q.”Did you sleep with a man” A.”No, I did not sleep with a man.”)

11. Speaking monotone

12. Using no pronouns or contractions

13. Avoiding direct answers (like politicians)

14. Joking around with the subject to lower the tension

15. Their responses are usually emotionally vapid, don’t resonate emotionally because liars are always trying to convince you using logic and reason, not emotion.

These are some tips on how to trap a liar:

  • Ask leading questions. Questions that suggests the answer or contains the information the examiner is looking for. 98% yes or no answers and are never open ended. Not loaded questions (i.e implicit assumptions.) E.g. “Did you go to the pub last week?”
  • Allow awkward silences into the conversation. A liar will become unnerved
  • Listen to the tone of their voice. High or shifting pitched voice are a good tell tale sign the person is fibbing.
  • Change the subject suddenly. A honest person will be confused, but a liar will be relieved the interrogation is over.

Why not try this out and you will be shocked at how widespread this now art of lying is!

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CONSUMERIST – WHICH ELITIST GROUP IS DENISON JAYASOORIA FROM?

Dato Jacob George

‘It is important that Denison Jayasooria does not forget his humble beginnings and most importantly, that he was an ordained priest in view his ‘recent walk’ with those perceived ‘elitist!’

He should apologize unreservedly to the ordinary man and women of 709 and others who attended the Sinar organized debate on Tuesday who are decent simple folks – unlike his newly found ‘elitist friends’ some allegedly ‘running with the hares and hunting with the hounds!

For these simple ordinary folks were those who stand and stood all tests and sacrifice to make the aspirations of Bersih a reality on July 9th!

The challenge for dear friend Ambiga now among other things is to make certain the so called ‘elitist’ ‘walking along the corridors of the present power circles’ do not now hijack this struggle of the ordinary Malaysians for their own agenda!’ – Dr Jacob George


CONSUMERIST – WHICH ELITIST GROUP IS DENISON JAYASOORIA FROM?

I am totally shocked and saddened at reading the report by Malaysiakini ‘Ambiga-Wan Ahmad rematch on Friday!’

Most disturbed, I am at the comment allegedly attributed made by Rev Dr Denison Jayasooria, a former ordained Priest as I have known him for several decades. I considered him a dear friend!
Yes, it is true that he was with the MIC for some time running their ‘think tank YSS’ where he got ‘the breakthrough’, no doubt for ‘his present status’ before leaving them which raised issues then among the press with the then MIC president being quoted in a mainstream newspaper when questioned that ‘Denison was returning to church work!’

As far as I can gather he is currently the Secretary, Special Implementation Task force, Cabinet Committee on the Indian Community, Prime Minister’s Department and the Honorary Principal Research Fellow with the Institute of Ethnic Studies, Universiti Kebangsaan Malaysia which is all great!

He has come a long way – Praise God for that!

And now involved with the preterm Association for the Promotion of Human Rights who are allegedly now organizing this second sitting of the debate between the SPR and Bersih!

Now flashback 48 hours – Ambiga and Wan Ahmad then crossed swords in a debate discussion in Shah Alam organized by my dear friends at Kumpulan Karangkraf, the media group that publishes Malay language daily Sinar Harian and a score of popular magazines.

It was well attended by loving, caring and sensitive ordinary Malaysians from all walks of life and certainly, many in that hall whom I consider statesmen and women in their own right and accomplishment!

They were certainly individuals among the over 1000 there who had done so much good as well without any rewards and gratifications from the powers that be in our corridors of power!

As a simple Consumer Advocate I was proud to be among them as well!

So the pertinent question is – why did Denison Jayasooria of all people make such a derogatory statement when he remarked that the ‘crowd at this Friday’s talk would be “of a different ilk altogether” and would include “prestigious and respectable members” of society?

Hello Denison who are these ‘of a different ilk’ or ‘prestigious and respected members’ of society you are alluding to?

It is shocking that a former Priest, one who has worked for a political party, now a teacher, a government appointee and member of a human rights grouping to make such a derogatory statement which the reasonable man will find vulgar and shocking!

Interestingly Denison’s statement has received many a flak and rebuttal and has put the preterm Association for the Promotion of Human Rights is bad light!

In fact, the following comments (whether justified or not) from readers of Malaysiakini in the comments column clearly shows how angry people are at Denison Jayasooria’s statement!

‘Hey man, is it not these so called “prestigious people” whose silence enables all the corrupt practices and the fear mongering to happen? What have these so called prestigious and respectable people done to ensure the barbarism that happened on 907 did not happen? Did they condemn it? I would like someone to ask of these prestigious and respectable persons what they were doing when their fellow citizens were being battered and demonized! So, prestigious and respectable people who attend this event, please do watch out for me!’

While another alleged:

‘Jayasooria is the man behind SITF, which is a govt NGO lapping dog that is trying to hoodwink the Indians that all the stateless Indians will be given IC’s/BC’s. In his latest book “National Dev plans & Indians in M’sia”, he credits Samy Velu for his years in service in MIC . He states “..in that journey (that Samy velu took), I walked the road along with you in researching, analyzing, documenting, writing, advocating,deliberating,discussing,negotiating and implementing these policies and programs”. So you see Jayasooria was behind Samy Velu all the while and as such for every dastardly evil deed Samy Velu did to the Indians, Jayasooria masterminded it!’

Denison please take it from a friend from your past and do the right thing – apologize!

One final word dear Denison, no matter how high one flies in life never forget one’s humble beginnings as a popular Malaysian proverb says – ‘Sepandai-pandai Tupai melompat, akhirnya jatuh ketanah juga!’

In view of the ramifications of the Denison statement and damage done, I would call upon Bersih’s chief Ambiga to humbly turn down the invitation to participate in this friday gathering!

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