Be concerned with customers complaints in seven days or face boycott action!
That is a warning from two influential consumer organizations in this country namely Malaysian Muslim Consumers Association (PPIM) and Consumer Association Of Subang and Shah Alam, SelangorÂ (Cassa) towards Astro on what is regarded as â€œarroganceâ€ of the paid television station which acted as please to charge extra payments to their customers.
In fact the boycotting warning was also given to companies that advertise their products on that station.
PPIM Advisory Council Chairman, Tunku Azwil Tunku Abdul Razak said, with earning profits up to RM800 million in the end of 2010, there are no reasons for Astro to pressure their customers with extreme charges.
â€œAstro not only monopolize the paid station market, in fact they already took commercials when the rules does not allow them to do so and now they want to charge extra payments to consumers as they please without discussing it with respective parties.
â€œThis is a form of arrogance, until they even charge RM20 to customers just to reconnect their service, it does not even need a spanner.
â€œFor your information, they also have their own censorship board, who are they (Astro) actually, who seems to be â€œinvincibleâ€ to do anything that they like?â€, he firmly said in a special press conference recently.
Also present is Cassa President and Legal Advisor, Datuk Dr. Jacob George.
Astro recently announced that they will carry out adjustments on packages offered effective this July 11 with subscription price standardized depending on the customerâ€™s package choice.
Some customers may experience a rise around RM1 to RM15 a month, while others will enjoy a saving up to RM4 to RM14.95 a month.
However the notice regarding the service payment rise which was released by Astro to their customers was regarded as invalid because no approval was given by the the Malaysian Communications And Multimedia Commission (MCMC), said Minister of Information, Communications and Culture, Datoâ€™ Seri Utama Dr. Rais Yatim.
Commenting further on the boycott issue, Dr. Jacob said, Astro cannot take lightly on this matter because consumers have rights which cannot be denied by anyone.
â€œI myself have been to the Parliament and voiced our concern and discomfort to The Honorable Members with hopes it will be discussed in the next Dewan Rakyat session.
â€œRemember, we are giving seven days or we will boycott Astro, not only the television station but also those who advertise their products there,â€
‘This will be a national boycott’ Dr Jacob added!