Consumerist: International Consumers Beware: Nepal Shambala Hotel Overcharged Malaysian Client By RM20,000.00 In Major Credit Card Fiasco! (Part 1)

Dato Jacob George

‘Second, when you have acknowledged there is a major cork up where a simple bill of NRS of 51,501.00 can irresponsibly become NRS 525010.00 !

Where did they get this great training for such creative billing and account keeping!

In the meantime I have made an official complaint to my bankers.

My colleagues in Nepal are contacting the Nepal Central Bank to alert them of this total cork up so that heads will roll in accountability!’

Consumerist: International Consumers Beware: Nepal Shambala Hotel Overcharged Malaysian Client By RM20,000.00 In Major Credit Card Fiasco! (Part 1)

We agree no one is perfect and everyone makes mistakes at one time or another!

But the point is, when a mistake is found and this is colossal – a major cork up – you immediately rectify at great speed as not to upset or cause anxiety to the client – the innocent consumer!

More so, if the client is a regular and bring huge business to your hotel!

So imagine my horror, when I found that the hotel has overcharged my Credit Card by adding another zero and overcharging me – yes – me – Malaysia’s lead consumerist and you get no higher profile than that!

Not a few dollars but RM20,000.00!

How can a hotel make such a colossal mistake?

They must be stupid – perhaps not trained – perhaps simply irresponsible! Maybe they are all a bunch of idiots?

But is it not a noble principle to do one’s best to rectify when they have already acknowledged their mistake?

Not in Nepal’s Shambala Hotel’s case – they, the front desk, their accountants and finance give you bullshit and a run around thinking we are all stupid!

They tell us it takes time to rectify between a week to 10 days!

Why?

You overcharged irresponsibly. That is in itself a criminal act whether you have the ‘mens rea’ or not and at best it is incompetence!

Second, when you have acknowledged there is a major cork up where a simple bill of NRS of 51,501.00 can irresponsibly become NRS 525010.00 !

Where did they get this great training for such creative billing and account keeping!

In the meantime I have made an official complaint to my bankers.

My colleagues in Nepal are contacting the Nepal Central Bank to alert them of this total cork up so that heads will roll in accountability!

I intend to complain to the Nepal government, if this is not immediately rectified!

So if you are visiting Nepal and staying in their hotels please do check your credit card slips and hope you have not become a victim like me and hearing excuses after excuses from their hotel management idiots!

Instead of immediately rectifying the situation by crediting my account and settling they are playing for time and screwing up my life!

Now who is going to pay the interest and finance chargers – Shambala hotel or the Nepali government?