KEEPING THEM HONEST SERIES â€“ SERVICE AT TM SUCKS!
‘Dear Dr Jacob George,
My name is KP and I am writing to express my utter dissatisfaction with Telekom Malaysia.
I applied for Streamyx roughly 6 weeks ago and till today I have yet to receive my service for my land line (03 xxxxxxxx)
About 6 weeks ago when I first submitted my application I was told there would not be any delay!
So, I applied for a 4MB Streamyx option and was told that I would be contacted in latest 7 days about my application.
I visited TM Point, Taman Desa on the 8th day only to find out that the 4MB service is not offered in my condominium.
I was truly disappointed and upset. Not only did I waste my time making trips to TM Point but I had wasted 1 week anticipating my broadband. I am self-employed thus, I work from home.
The incompetence of TM Points staffâ€™s has directly affected my productivity.
Aware of my predicament, I downgraded my application to 1MB on the 23rd of January and waited for 2 more weeks before I paid TM Point another visit.
This time, I was told the port was full. After speaking to the manager, I learned that it was actually a cable damage that hampered the application. And I was told by the Manager of TM Point Taman Danau Desa that he would personally call me to update me within a week.
Now, first, I was not made aware of the service availability and second, they have deliberately lied to me that the port was full when in actual fact it was a faulty cable.
During this time your ineptitude I have spent hundreds of ringgit in cafÃ©â€™s with internet service and it has cost my level of productivity very dearly.
Instead of being able to work around the clock in the comfort of my own home, I have to move around from cafes to cafes seeking the best connection.
As a result of their disregard and bungling incompetence, my web marketing site which was due 6 weeks ago has not been able to go live. And this has terribly affected my revenue stream.Â
I have just made a call to TM for a status update, and I was told I should cancel my application because they are not sure when it will be fulfilled.
Is this the kind of service provided by Malaysiaâ€™s number 1 broadband provider?
If so, they should be ashamed.
(Name & Contact withheld) Â
Dr Jacob George responds:
I am certain KP is not the only consumer who is irritated at the lack of quality and professionalism shown.
In my own case â€“ the quality of TM service and in fact Streamyx is shockingly disgusting!
They should know as I call them daily complaining myself and echoing the irritations of hundreds who call on us to articulate their grouses!
We are paying a bunch of idiots RM88/- monthly for what â€“ service disruptions and lack of service?