“The purpose of my call for this timely review is to address and maintain the call for safe and high quality care by addressing and articulating the key rights of all patients when seeking healthcare in the region!” Dato Dr Jacob George
MALAYSIA ASEAN/APEC LEAD CONSUMERIST DR JACOB GEORGE CALLS FOR A THROUGH HEALTHCARE DELIVERY SYSTEM!
Healthcare is a fundamental human right and despite so, it has become a super abused right in many corners of the world!
It is now a victim of super commercialization, negligence, double speak, hypocrisy, corrupt practices and dropping standards of care through plain unadulterated hypocrisy and vindictiveness!
While in others, it is one where the practitioners behave more like politicians, businessmen/women and vagrants rather than life saving practitioners!
This is why I am calling for a comprehensive review of the Patient’s Charter wherever symbolically it is introduced, to spearhead accountability, professionalism and competence in healthcare delivery system.
The purpose of my call for this timely review is to address and maintain the call for safe and high quality care by addressing and articulating the key rights of all patients when seeking healthcare in the region!
I would like to specify the following nine areas (which is not all exhaustive) to be reviewed from time to time.
They are as follows:
Access: There should be equity of access to public healthcare.
Respect: Respect, dignity and consideration always being the hallmark.
Safety: We should promote safe and competent care.
Costs: The costs should be fair and reasonable leaving no room for profiteering.
Communication: Communication is paramount and should be the trademark throughout the period of patient care.
Information: Information on treatment, services, care should be constant and periodically updated.
Participation: This facilitates informed decisions and choices.
Privacy: There should an assurance that personal data and information is secure.
Redress: There should be a professional mechanism having care and concerns addressed.
I make this call after hearing feedback and allegations on the high rate of mortality and blotched surgeries in many parts of the region.
I call upon the Health Ministries of these jurisdictions to immediately set up an independent task force to investigate whether there is a rise in deaths and blotched surgeries in their respective countries!
The pertinent questions are – whether there are doctors and surgeons operating when they should not?
There are questions whether there is a regular certification and review process by a certification board before medical professionals are allowed to operate?
I am also concerned whether nationally they have a peer review board looking at the rising deaths and blotched surgeries and other related issues in a transparent, accountable and professional manner?
If they need expert intervention I am willing to assist these jurisdictions proactively!