MALAYSIA’S, APEC/ASEAN LEAD CONSUMERIST ASKS UNITED AIRLINES – WAS IT REALLY RACISM AT ITS WORST?

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“This is the classic example of how governments and big business do when caught in a scandal or fiasco!”

MALAYSIA’S, APEC/ASEAN LEAD CONSUMERIST ASKS UNITED AIRLINES – WAS IT REALLY RACISM AT ITS WORST?

By now the real face of big business and corporations and what they do is the subject of global condemnation!

I am of course referring to the now infamous clips and disturbing scene captured on cellphone videos by United Airlines passengers on Sunday which went beyond the typical nightmares of travelers on an overbooked flight or more sarcastically flights!

In this case, we see how an unidentified man, allegedly a doctor, who refused to be bumped from a plane screamed as a security officer wrestled him out of his seat and dragged him down the aisle by his arms.

The scenes show this individual who claims to be a doctor with his glasses sliding down his face, and his shirt rose above his midriff as uniformed officers followed.

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His face also look bloodied!

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At least two passengers documented the physical confrontation and the man’s anguished protests, and their videos spread rapidly online on Monday as people criticized the airline’s tactics.

Is this America 2017?

I pray not as I have so many great and good friends and family living there and who are Americans!

The Americans I know are certainly loving, caring, passionate, sacrificial, godly and supportive of all forms of welfare programs!

Inexplicably instead of resignations of policymakers of the airline for such a heavy handed episode we are instead told that a security officer involved in the episode has been placed on leave?
How convenient?

This is the classic example of how governments and big business do when caught in a scandal or fiasco!

Now we are told that the US Federal Transportation Department is investigating whether the airline complied with rules regarding overbooking.

According to records, we are advised in 2016, United involuntarily denied boarding to 3,765 of its more than 86 million passengers on oversold flights.

And that an additional 62,895 people voluntarily gave up their seats.

Inexplicably, this event on Sunday was the second social media cork-up for United in two weeks.

In March, two girls were barred from a flight because they were wearing leggings, which the company said violated its dress code for a benefit for United employees and their dependents.

Critics called the policy sexist and overbearing.

Several issues need to be addressed here as it has implications for airlines in our sectors as well and their rather contagious disease of allowing overbooking too!

So who decides who gets bumped off?

The management, a computer, an employee or some combination of the two or an idiot at the bottom of the food chain?

But what is troubling me is why when the passenger had already got on board and seated on a seat, does one intervene?

In my country we call it – “kerja bodoh!”

This sounds rather stupid and an heinous crime that should not be tolerated in any civilized nation!

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Bumping a passenger raises many an issue.

It may clear the airlines of their immediate agenda or malicious intent of replacing the seats to their own chosen ones or staff?

But for the passengers, we ask how long they the customer would have to stay at the airport before being rebooked?

This can include separating families or leaving unaccompanied minors.

In this United fiasco, it is still unclear why the airline was bumping paying consumers/customers to make way for crew members?

Reports indicate that in a letter to employees, United Airlines’ parent company chief executive Oscar Munoz revealed the company had been trying to make room for four employees of a partner airline, which resulted in four passengers being told to get off the flight from Chicago’s O’Hare International Airport to Louisville.

Is this true?

If so then United’s chief executive Oscar Munoz should be sacked!

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