It is reported that Samsung is a South Korean multinational electronics corporation that is publicly traded on the South Korean stock exchange.

They specialize in televisions, mobile phones, semiconductors, among other ventures.

Samsung employs over 326,000 and has been one of the top leading information technology companies by revenue since 2009. Sales on Samsung Linkedin were reported as US 196 billion.

Consumers are informed that if we have a problem with any of their products to call their Customer Service hotlines for immediate support!

Incidentally the CEO is one Yoon Boo-Keun.

You may address international postal mail to 129 Samsung-ro, Suwon-Si, Gveonggi-D, 443-742, South Korea.

My nightmare with one Samsung Washing machine started this year after it had issues supposedly on the spin.

I did what consumers would do and called the Customer Service and I have no issues with them that round, after they came and replaced some parts which I paid for!

After three weeks the Samsung washing machine played up again, this time it automatically switches off after the initial few runs of washing!

I was shocked as a single user washing just T-shirts and jeans and the occasional towels there is no heavy duty washing to create such a dilemma!

Last Tuesday, if I am not mistaken, I called again the Customer Service and updated them on my latest misfortune.

First, to my horror, I am told that help and assistance will come only a week later because of the Chinese New Year holidays though officially there is only two day public holidays in Malaysia even with the Malaysian government!

This shocked me!

It did not make sense whatsoever!

But the next best thing I could ask is how do I open a jam shut washing machine which has my clothes in perhaps at that stage half washed?

I was advised accordingly.

Fast forward a week later Feb 12th 2019 it took me, to call into Samsung Customer Service to seek confirmation whether they were indeed coming to assist with my week long complaint, after receiving a note but nothing further!

In the afternoon, I receive a call from one of the Technicians.

To cut the story short, he comes says, nothing wrong with the machine initiates a Eco wash and goes off.

Within an hour that Eco wash stalls.

I call and update him, send screenshots, he returns saying a certain parts needs to be changed, he changes them, still it works not, he states the motherboard needs to be changed but that part he does not have or it may just be some wires, as he had checked with his supervisor, and that part he does not have!

May take another 48 hours or so?

My only question to him was one on his competence!

Was he doing an elimination of core issues on his checklist or did he really know what the issue was, as this is a fairy new machine, not heavy duty used as I indicated as I am the only user!

He could not answer neither definitively assure me what were really the issues!

He assured to revert to me on the availability of the parts by late evening latest, this morning, but did not!

I took the initiative to call again Samsung Customer Service to seek updates and asked them to escalate this matter but, till now at the time of writing Samsung Malaysia has not reverted to me!

I enclose herein samples of other Customer Complaints on Samsung Washing Machines (without editing) from their websites and realize my problem with Samsung is not isolated!

As such it is only right that CASSA MALAYSIA calls upon all Malaysians to now boycott all Samsung products until my ministry – the Ministry of Domestic Trade, Cooperatives and Consumer Affairs and MITI are updated and such matters investigated accordingly!

Now let us look at the other consumers’ complaints:

1. My machine will not drain properly. Every load I need to empty the water by the hose in the front by the filter. I call Samsung repeatedly. They tell me that is normal. They told me my hose is in too far. They told me to remove everything and redo. NOTHING works. I am out $500 for a washer that I can’t afford to replace. My laundry smells of mildew. Nothing takes the odor out regardless of what detergent we use. We properly clean the machine. Do the self-cleaning cycle and nothing. This is a problems that Samsung should be addressing. There is no way I should drain 2 cups of water after every load.

2. Washing machine under warranty, stopped working 7 weeks ago, service repair attempted to repair it twice, and on the third visit recommended Samsung replace it, told by Samsung they won’t replace it, and will repair it. Please save yourself the frustration and don’t buy Samsung. Customer service is disgusting, you can rarely get through and when you do, they say someone will call you back, and don’t call back for a week. I spoke to the case manager, who disregarded my complaint, and did not care we haven’t had a washing machine for 7 weeks and counting. I paid $1198 for a Samsung washing machine that Samsung’s repairer can’t fix and they won’t replace it. PLEASE DON’T BUY SAMSUNG.

3. We bought a Samsung washer dryer pair in July 2014 while our new home was being built. We put them in storage and installed them in Feb. 2015. Last winter, after just three years, the dryer quit. Everything we researched suggested it needed a new sensor or new “card” or something electronic. Just to get a repair company to look at it was expensive, and we knew it would need parts and another trip, so we just took it out and bought a plain jane Maytag. Nothing fancy or electronic. Today, the washer, which was one of the recalled ones, quit. The tub apparently broke loose and dropped and it kept running water in it. Had to pull soaking clothes out, then bail the water out, then just be thankful it didn’t explode or worse. Went online, found the mate to the dryer we bought last year and ordered it. No more Samsung. They costed way too much to tear up in 3 & 4 years. And just two people here so they didn’t get that much use.

4. Purchased October 2016 a brand new washer and dryer. Samsung top loader washer, dryer and the fridge have all had issues and within 26 months and a week apart the washer and dryer both have major repair issues. I am at a loss to replace. The drain pump has broken during a spin cycle and the dryer makes an awful noise. The pump for washer alone is over $100 to replace ourselves. Purchased a Samsung fridge also and the middle pull out drawer for beverages and cold meats had its own thermostat that does not work so all food is nearly frozen. Will never purchase a Samsung product in my life.

5. I bought the above washer. I liked the feature and it worked great until one day (less than two years old) it started banging and rocking during the spin cycle. Getting Samsung support and their Local service company never happened as they could not get organized. After a week, I went with a local company. Bottom line, the Control board and motor were bad. $550 in parts alone + tax and shipping. If I had them repair it, it would have been $750. Had to take it to the curb.

This is disgraceful SAMSUNG MALAYSIA!

I hope Korea sends a high powered team over to Malaysia to conduct a comprehensive due diligence and investigation on your processes!



Come March 8th 2019, it will mark five years since Malaysia Airlines flight MH370 (9M-MRO) disappeared.

Five years, since I was alerted while in the UK, that several of my very close friends and others, had not come home.

Five years since my daughter, then reading law in the United Kingdom was terrified enough asking me to postpone my flight back to Malaysia in the wake of this missing flight,
controversies, double talk and the mysteries surrounding it!

Five years, since we set up the International Intelligence Task force 370 (IIT370) comprising of experts in several fields from over 8 countries to network using our personal finances to get at the truth!

And five years, where all of us are struggling to come to grips of this tragedy and to seek answers.

Five years of roller-coaster mysteries, myths, claims, counter-claims, projections, counter-projections and worst of all, super-bickering, vulgarities and attacks against us in the social media platforms by trolls!

All things unpleasant, which included threats, defamation, a highly financed and launched series of fake news and trial by media on Commander Zaharie Ahmad Shah!

In these five years, we have seen so many pretenders all claiming to serve the cause.

In these five years, some have started running unregistered NGOs and making speeches in Malaysia over MH370 and elsewhere, while going on vulgar and vitriolic attacks on the Malaysian leadership and us.

In the five years, debris collectors have not handed over all that was acquired in the early days under various pretenses and those handed recycled from allegedly old finds!

Some were handed over to the Malaysian authorities and others still retained illegally by these groups and individuals who do not have the legal right to withhold information.

These individuals, I am advised, are Australians and we hold the Australian government responsible to see that the alleged debris – MH370 passengers’ possessions and items – are returned to us so that we can address and attempt to piece together what really happened, if indeed there is still a political will to do so?

I have always raised in these five years the need to question those claiming to have found these items and ask them to make affidavits as to how, where, why and by what means they were acquired.

Was there any financial impropriety involved in these exchanges?

There seem to be far too many secrets here.

For far too long, we have allowed these third parties to run wild managing this narrative instead of us Malaysians doing it.

Also, in these five years for some strange reason, we are told that a site in Perth will honor the 239 people on board when the plane went missing in 2014 and recognize Australia’s role in the failed recovery mission, which after strong rebuke from several quarters and this writer it was rightly abandoned!.

I have always stated that the missing aircraft belongs to Malaysia, the crew is ours, legally and otherwise and even international law points that it is our responsibility – not Australia’s.

As we approach five years, I am also concerned that despite two failed and unsuccessful investigation at the South Indian Ocean, policymakers have being rather recalcitrant at looking at other sites of interests, in view early 2014 eyewitness accounts and collaboration of evidence all pointing to an area closer to the North Indian Ocean, the Sumatran and Andaman waters!

Rather than walking away from one’s responsibility or saying that one needs “credible evidence” before embarking on a new investigation should there not be a duty of care to extend support to investigate and organize site visits to these areas of interest as well?

In the interest of public and international safety and branding, both that of Malaysian Airlines and Boeing, it is only appropriate that all options be on the table!

There is no doubt it is here that again, after the 2014 initial crisis management, communication and handling of the narratives fiasco, we have failed!

But it is not too late to do what is right and appropriate, which is to visit these sites of interest, in view recent updates and eyewitnesses account!



In Malaysia, we are all well familiar with ‘political and NGO actors aplenty dressed accordingly, giving impressions of being holy men and women, religious, and of dead sharp conservatism!”

Like snake oil sales men and women, they are super smooth talkers, using religious phrases at every sentence, have absolutely no qualms using “race, religion, entrenched prejudices and ignorance” to fan demonstrations, protests, walk-a-bouts, trips to manipulate issues that they pick and choose to initiate headlines because seriously, what sells better than race and religion – the two very explosive cocktails for maximum effect in Malaysia!

It has worked for a very wide group!

Though, mega dangerous in a multi religious racial country like ours!

We cannot but wonder whether they are serious, or all this is an act that they need to continue to play up, from time to time, as a mantra, to keep up guises, perceptions, and as it provides them a livelihood and image?

Of course, it certainly opens doors to meet powerful people that walk many corridors of power, as well!

The people in power too love it as it shores up their religious credentials to be seen with such actors?

As a political and social scientist, I cannot but ask several pertinent questions on this?

Among them, whether they are consistent or selective after the mischievous calculation, what provides them better political and media mileage?

The irony is they do not seem to portray or share that same enthusiasm for those already here the poorer and disfranchised foreigners/refugees living among us!

On the policy level, our state actors seem unable to roll out a stream of policy initiatives of dos, don’t, and what’s on the table, responsibilities of both parties and a road map for vulnerable and poor foreigners/refugees living in our midst to go forward!

I wonder why?

Perhaps, it is better and politically fruitful, avoiding the ‘elephant in the room’ and expedient for the actors here to scream for justice and attack the US, the Europeans and not forgetting the United Nations over a problem in West Asia, the Palestinians, the Myanmar authorities rather than to address serious systemic and underlying weakness in policy initiatives to assist the housing, education, retraining, employment, healthcare, social mobilizations and integration of various groups of vulnerable foreigners/refugees in our midst?

So whether it is the forced marrying off a child of 11 years due to poverty, though a cultural norm for young Rohingya women to stop schooling once they reached puberty so that they could be married off but in Malaysia a violation of the Child Act 2001, or the lack of funds forcing many to beg in the cities and traffic stops, lack of employment opportunities, education, housing, or the overdue addressing what happened, whose behind it, and did someone attempt to cover it up, then who – the Malaysian killing fields of the notorious Wang Kelian camp in Perlis?

The answers to these questions will denote whether we are a community that is truly sensitive to injustice, pain, and alleged genocide and suffering or just a very deceptive, calculative group of political actors, pretending on the national and global stage!

I would certainly agree that what Malaysia needs is a climate of change for refugees and foreigners living among us!

Truly there is no point in hosting and staging demonstrations and shouting for Palestinian rights, when they are thousands of miles away from us, while right on our doorstep, Rohingyas and other foreigners are alleged to continue to be ignored and treated poorly!



Let us get one thing straight!

MH370 (9M-MRO) has been missing since March 8th 2014!

There has been claims, counter claims, narratives, official and unofficial reports, some so bizarre that only a lunatic can present but they are all on the table!

So it is true that the 5th anniversary is coming and we can continue repeating the same old stuff which basically is a ‘divide and rule’ philosophy much practiced by the super powerful who love to command and control all narratives and as long as we are all busy fighting each other and they can go on saying we have no “credible leads” – many super incompetence, fake narratives, versions and secrets are safe!

Basically what is the issue here?

We had a narrative that it is somewhere in the SIO but after two wide searches, we came back super empty!

Now others are indicating, let us look closer to both the Sumatran waters and the Andaman!

What is wrong with that?

There are enough eye witness accounts citing that area as an area of interest!

Why go on a frolic and maliciously continue the attacks when all my team and I are saying is – let us look at all options on the table!

Till today, no one but us is doing the heavy lifting, unless one considers the attacks and malicious traffic on those social platforms, as one?

We are putting ourselves daily in harm’s way, utilizing our own monies to keep the heat on those who want it gone – period!

Why is it difficult to believe that there was an “incident on board” (there are eye witnesses here) MH370 (9M-MRO) perhaps, in the cargo area whether from “external sources or internal” that totally damaged that aircraft and if it was any other commander in control, I would go as far as say it would have crashed much sooner and it would have been the end of the story!

Now screw you Boeing and others – big time – this was Malaysian Commander Captain Zaharie Ahmad Shah and one, who is no push over!

Skillful, competent, experienced, trained and a true professional his hallmarks!

I believe he initiated a turn back and was planning an emergency landing at Penang International Airport which sadly was not to be!

Many say that the aircraft was on fire and so did British Katherine Tee, 41, who was on a sailing voyage to southern Thailand that night in March when she said she spotted what looked like a plane on fire with black smoke trailing behind it!

Another eyewitness!

Not some idiot or aviation lunatic on a media talk show talking rubbish after publishing his new book on the same!

For the intelligent and exposed, that statement from British Katherine Tee should blow away that suicide or highjack theory and narrative but we understand not all despite, claiming to be experienced pilots, aviation experts, crash analyst, and distinguished members of the industry and government officials, who includes, the pencil pushers are that bright, after all!

But they are strong, because they have now “command and control” and that is why, I appealed to Russian President Vladimir Putin yesterday to neutralize that situation!

And I am told some phones are already ringing!

Coming back to that approach to land MH370 at Penang Airport – that did not materialize perhaps, by then either the aircraft was falling apart or both pilots were either dead or unconscious, as were the rest of those on that aircraft!

But if there was still one at the controls, with then I believe that aircraft was very low and low enough for a Telco to pick a mobile phone belonging to one of the pilots, it shows that may be that last attempt by one barely conscious but enough to assist the glide into the sea below, then the witnesses accounts at Sumatra, from many sources, then that of one Raja Dalelah, a 53-year-old woman from the Malaysian province of Johor, who was on a flight home from Mecca on March 8, when she saw something unusual in the ocean below which according to her words – “looked like an airplane” are all collaborations of a true tragic event and not the plot of allegedly “scammers!”

Interestingly all the Sumatran witnesses also put that aircraft there and so did many others who in the earlier stages were aligned to us but in recent years turned verbally violent against us?

Let me go on record this evening!

Until and unless, we all come together, putting away our prejudices and differences, position ourselves and pitch in, what we can, and take ‘command and control’ of the search and its investigations, starting in the Sumatran waters and the Andaman, nothing is going to change!




No would deny the fact that under President Vladimir Putin – Russia has managed to create a strong economy and industry.
Irrespective the fake news and propaganda from certain Western countries!

Addressing the socioeconomic conditions of that nation we cannot but state today thanks to his leadership, vision and professionalism Russians are far richer than any other European nation.

This can be easily and comprehensively seen in the presence of Russians investing and expanding their industry and corporate base and even as tourists visiting Asian, the West, and European and West Asian destinations and their investments!

If I am not wrong I think one of the very first calls of duty by Putin was restoring the Soviet Anthem with the new lyrics.

My diplomatic friends tell me that act was very symbolic for the whole nation, because the said anthem symbolized the greatness of Russia that Putin was going to bring back and he has!

As Russia’s leader Putin succeeded in overcoming the nation’s external debt as such their financial worth today is rock solid!

There is no need for the nation to indulge in any borrowing and in fact it is Russian who is providing international loans to needy nations!

Putin leadership also boosted the industrial development of the country.

Just for example, after 13 years of Putin’s administration and leadership – Russia has 25% of world’s gun market (the same 25% as the US, other countries share other 50%).

Russian industries are at the forefront of most modern technologies both for war and peace!

Their expertise, skills and development in designing anything from firearms, military soft and hardware is remarkable!

Their consumer index, performance and healthcare delivery system second to none as is their institutions of education!

On the other hand for consumer/civilian usage more than 80 percent of civilian cars in Russia are manufactured in Russia itself!

In the quest in space travel and exploration Russian is again in the forefront from designs, manufacturing and test launches.
President Putin has also destroyed all domestic threats from terrorism.

Recently he has led great thrusts in diplomacy international in the Middle East, West Asia, the European Union and Asia!

I noticed that President Putin’s Russia is a country of the traditional values.

The role of religions is very important where if I am not mistaken 75% of Russians are Russian Orthodox Christians but at the same juncture, other religions are also highly respected.

If one wants to look at the levels of oneness just visit the Russian city of Kazan which is the best example of Russian tolerance, where 50% of people there are Christians and another 50% being Muslims.

There are no conflicts and all demography respect the various traditions of one another unlike hypocrites elsewhere!

In fact, there is a very well-known Cathedral there as well.

Of late, Putin’s international leadership has addressed the hot spots in several countries bringing hope and peace.

Russia’s involvement in Syria being a classic example of that!

There is no doubt that it is President Vladimir Putin’s credentials as an international statesman with a vision at world peace that is now making the waves of proactive diplomacy the world over!

And it is in this quest, that I appeal to YOUR EXCELLENCY President Putin sir, to help my team and I to recover the debris of our aircraft MH370 (9M-MRO) which we tragically lost March 8th 2014 and bring closure to grieving families and relatives and my team and I!

This is my very humble appeal President Sir – please do help us!

May the ALMIGHTY continue to bless, protect and strengthen you, President Sir!

Best wishes,
Jacob George